Remote Support
Our customers IT infrastructures are handled as if it is our own.
We believe that all customers from large to small deserve to have an IT infrastructure that not only meets their needs but exceeds it.
By offering superior support our customers can focus on their core skills with the knowledge that their IT infrastructure is being professionally maintained.
Service Overview
LANTEC Systems is proud to offer remote support to all of our business partners. No matter where you are, if you have an Internet connection we can help. As our client you can control the access, in most cases if you are not there we cannot connect in. With your permission, we will install a remote access client onto the servers so we can access these when you are not in the office. This way we can run some maintenance utilities on them and not disrupt your business during normal business hours. For desktops and portable devices we require the user to be there and initiate the remote access. We respect your privacy so we do not access your systems without your permission or knowledge.
Here is a list of some of the services we provide with our remote support:
- Updates and Patches
- Virus/Malware Scanning and Removal
- Software Installation
- Assistance and Training
- Email Setup
Testimonial
Result:
Marketing that works.
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